Ace of PIcas Group Code of Ethics

Our Values

🧭 Code of Ethics

Ace of Spades Group

1. Presentation

Since our founding in 2007, at Grupo As de Picas, we have worked to offer unique, safe, and memorable experiences. This Code of Ethics reflects our fundamental principles and serves as a guide for the conduct of our entire team and collaborators. It also guarantees our clients that we operate with professionalism, closeness, and respect.

2. Mission and Vision

Mission: To design and organize bachelor/bachelorette parties, events, and tourism experiences with a high standard of quality.

Vision: To continue to be a benchmark for responsible, innovative, and safe leisure activities in the Valencian Community and beyond.

3. Our values

  • 🤝 Professional approach: warm and personalized attention, without losing operational rigor.
  • 🛡️ Safety and prevention: risk training, first aid, and ongoing support.
  • 📈 Quality and continuous improvement: constant review of services and suppliers.
  • 🌍 Commitment to the environment: neighborly coexistence, environmental respect, and local regulations.
  • Transparency and trust: clear communication, visible conditions, and real channels of care.

4. Ethical principles of conduct

  • Compliance with current legislation.
  • Respect among all people and rejection of any discrimination.
  • Confidentiality of personal and professional information.
  • Commitment to sustainability, inclusion, and quality.
  • Zero tolerance for negligent or disrespectful practices.

5. Our commitment to customers

We are committed to offering safe, well-organized, and respectful experiences. We actively listen to your needs and suggestions and respond quickly to any issues. Our support is continuous, from the first contact to the end of the event. We provide clear channels for communication and complaints.

  • Personalized assistance before, during, and after the event.
  • Exclusive telephone support for confirmed customers.
  • Data protection in accordance with the GDPR .
  • Fast and effective solutions to any incident.
  • Compliance with conditions, policies and quality standards.

6. Commitment to the team and collaborators

We foster a healthy, inclusive, and respectful work environment. We are committed to ongoing training and promote a culture based on collaboration, professionalism, and mutual respect.

  • Training in first aid, customer service and occupational risk prevention.
  • Professional and respectful behavior.
  • Safe, diverse and inclusive environments.
  • Zero tolerance for discrimination.

7. Commitment to our suppliers

We only work with suppliers who share our values and quality standards. We build relationships based on transparency, trust, and respect for the law.

  • Ethical selection based on quality and experience.
  • Demand for compliance with the Code of Ethics.
  • Transparent and respectful business relationships.

8. Commitment to the environment

We design our events with neighborhood harmony, local regulations, respect for the environment, and the public image of the sector in mind. We discourage noisy or disrespectful behavior and encourage the responsible use of public spaces and natural environments.

  • Neighborly coexistence and respect in activities.
  • Events designed with sustainable criteria.
  • Compliance with local regulations and environmental responsibility.
  • Promotion of responsible consumption.

9. Behaviors we promote

  • ✅ Punctuality and responsibility
  • ✅ Regulatory compliance
  • ✅ Honest communication
  • ✅ Risk prevention
  • ✅ Professionalism in dealings

10. Prohibited conduct

  • ❌ Attitudes that compromise safety
  • ❌ Disrespect towards customers or the environment
  • ❌ Uncontrolled consumption of alcohol or substances
  • ❌ Dissemination of confidential data
  • ❌ Failure to comply with policies or guidelines

11. Regulatory compliance and transparency

We comply with the GDPR, the tourism regulations of the Valencian Community, labor laws, and other applicable laws. Our website incorporates policies that are visible and accessible to all users.

12. Continuing education and review

Since 2007, we have maintained a culture of ongoing training in risk prevention, customer service, tourism regulations, and first aid. This Code is reviewed periodically.

13. Ethics and incident channel

If you observe any malpractice or unethical behavior, you can report it confidentially through our contact channel:

Send an email to the ethics channel 👉 management +bot @grupoasdepicas.com

We have a transparent channel for resolving incidents: https://www.espectaculosasdepicas.es/reclamaciones/

14. Commitment of the entire human team

"Since 2007, we have been offering unforgettable experiences with responsibility, closeness, and respect for our customers and the environment. This code represents us and guides us toward an even better future."

Management Team
Ace of Spades Group

📬 Contact information

  • Office: C/ Maestra Rosario Iróil, 7 ground floor, Benetusser, Valencia
  • Helpline: 961 041 015 / 722 256 011 / 678 723 849
  • Email: info +bot @grupoasdepicas.com
  • Web: https://www.espectaculosasdepicas.es

📚 Reference documents and policies

1. Presentation

Since our founding in 2007, at Grupo As de Picas, we have worked to offer unique, safe, and memorable experiences. This Code of Ethics reflects our fundamental principles and serves as a guide for the conduct of our entire team and collaborators. It also guarantees our clients that we operate with professionalism, closeness, and respect.

2. Mission and Vision

Mission: To design and organize bachelor/bachelorette parties, events, and tourism experiences with a high standard of quality.

Vision: To continue to be a benchmark for responsible, innovative, and safe leisure activities in the Valencian Community and beyond.

3. Our values

  • 🤝 Closeness and trust
  • 🛡️ Safety and prevention
  • 📈 Continuous improvement and training
  • 🌍 Respect for the environment and local regulations
  • ✅ Professionalism and quality guaranteed

4. Our commitment to our customers

  • Personalized assistance before, during, and after the event.
  • Exclusive telephone support for confirmed customers.
  • Data protection in accordance with the GDPR .
  • Fast and effective solutions to any incident.
  • Compliance with conditions, policies and quality standards.

5. Commitment to the team and collaborators

  • Training in first aid, customer service and occupational risk prevention.
  • Professional and respectful behavior.
  • Safe, diverse and inclusive environments.
  • Zero tolerance for discrimination.

6. Commitment to our suppliers

  • Ethical selection based on quality and experience.
  • Demand for compliance with the Code of Ethics.
  • Transparent and respectful business relationships.

7. Commitment to the environment

  • Neighborly coexistence and respect in activities.
  • Events designed with sustainable criteria.
  • Compliance with local regulations and environmental responsibility.
  • Promotion of responsible consumption.

8. Behaviors we promote

  • ✅ Punctuality and responsibility
  • ✅ Regulatory compliance
  • ✅ Honest communication
  • ✅ Risk prevention
  • ✅ Professionalism in dealing

9. Prohibited conduct

  • ❌ Attitudes that compromise safety
  • ❌ Disrespect towards customers or the environment
  • ❌ Uncontrolled consumption of alcohol or substances
  • ❌ Dissemination of confidential data
  • ❌ Failure to comply with policies or guidelines

10. Ethics and incident channel

If you observe any malpractice or unethical behavior, you can report it confidentially through our contact channel:

Send an email to the ethics channel 👉 management +bot @grupoasdepicas.com

11. Commitment of the entire human team

"Since 2007, we have been offering unforgettable experiences with responsibility, closeness, and respect for our guests and the environment. This code represents us and guides us toward an even better future."

Management Team
Ace of Spades Group

📬 Contact information

  • Office: C/ Maestra Rosario Iróil, 7 ground floor, Benetusser, Valencia
  • Helpline: 961 041 015 / 722 256 011 / 678 723 849
  • Email: info +bot @grupoasdepicas.com
  • Web: https://www.espectaculosasdepicas.es

📚 Reference documents and policies

1. Presentation

Since our founding in 2007, at Grupo As de Picas, we have worked to offer unique, safe, and memorable experiences. This Code of Ethics reflects our fundamental principles and serves as a guide for the conduct of our entire team and collaborators. It also guarantees our clients that we operate with professionalism, closeness, and respect.

2. Mission and Vision

Mission: To design and organize bachelor/bachelorette parties, events, and tourism experiences with a high standard of quality.

Vision: To continue to be a benchmark for responsible, innovative, and safe leisure activities in the Valencian Community and beyond.

3. Our values

  • 🤝 Closeness and trust
  • 🛡️ Safety and prevention
  • 📈 Continuous improvement and training
  • 🌍 Respect for the environment and local regulations
  • ✅ Professionalism and quality guaranteed

4. Our commitment to our customers

  • Personalized assistance before, during, and after the event.
  • Exclusive telephone support for confirmed customers.
  • Data protection in accordance with the GDPR .
  • Fast and effective solutions to any incident.
  • Compliance with conditions, policies and quality standards.

5. Commitment to the team and collaborators

  • Training in first aid, customer service and occupational risk prevention.
  • Professional and respectful behavior.
  • Safe, diverse and inclusive environments.
  • Zero tolerance for discrimination.

6. Commitment to our suppliers

  • Ethical selection based on quality and experience.
  • Demand for compliance with the Code of Ethics.
  • Transparent and respectful business relationships.

7. Commitment to the environment

  • Neighborly coexistence and respect in activities.
  • Events designed with sustainable criteria.
  • Compliance with local regulations and environmental responsibility.
  • Promotion of responsible consumption.

8. Behaviors we promote

  • ✅ Punctuality and responsibility
  • ✅ Regulatory compliance
  • ✅ Honest communication
  • ✅ Risk prevention
  • ✅ Professionalism in dealing

9. Prohibited conduct

  • ❌ Attitudes that compromise safety
  • ❌ Disrespect towards customers or the environment
  • ❌ Uncontrolled consumption of alcohol or substances
  • ❌ Dissemination of confidential data
  • ❌ Failure to comply with policies or guidelines

10. Ethics and incident channel

If you observe any malpractice or unethical behavior, you can report it confidentially through our contact channel:

Send an email to the ethics channel 👉 management +bot @grupoasdepicas.com

11. Commitment of the management team

"Since 2007, we have been offering unforgettable experiences with responsibility, closeness, and respect for our customers and the environment. This code represents us and guides us toward an even better future."

Management Team
Ace of Spades Group

📬 Contact information

  • Office: C/ Maestra Rosario Iróil, 7 ground floor, Benetusser, Valencia
  • Helpline: 961 041 015 / 722 256 011 / 678 723 849
  • Email: info +bot @grupoasdepicas.com
  • Web: https://www.espectaculosasdepicas.es

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